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privacy policy

Privacy Policy

Last updated: 2 August 2026

RiverGlo Durbanville (“RiverGlo”, “we”, “us” or “our”) is committed to protecting your privacy and processing personal information responsibly and lawfully.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, submit an enquiry, register your interest, apply for accommodation or otherwise communicate with us.

1. Responsible Party

The responsible party for personal information processed through this website is:

[Insert registered legal entity name / business name] trading as RiverGlo Durbanville
Physical address: [Insert physical address]
Email: studentlc@louwcoetzee.co.za
Telephone: +27 21 883 8542

For privacy-related requests, including requests to access, correct or delete your personal information, please contact us at studentlc@louwcoetzee.co.za.

2. Information We May Collect

Depending on how you use our website or services, we may collect:

  • Your name, surname, email address, telephone number and preferred contact method;
  • Information submitted through an enquiry, registration-of-interest or application form;
  • Accommodation preferences and information relevant to an application or booking;
  • Communications and correspondence you send to us;
  • Technical information, including your IP address, browser type, device information, pages visited and website usage data; and
  • Cookie and similar technology data, as explained in our Cookie Policy.

Please do not provide special personal information, such as medical information, biometric information, religious beliefs or other sensitive information, unless we specifically request it and it is necessary for a lawful purpose.

3. Why We Process Your Information

We process personal information only where there is a lawful basis to do so and for purposes including:

  • Responding to enquiries and providing requested information;
  • Assessing, managing and communicating about accommodation applications, bookings or related services;
  • Maintaining accurate records and administering our relationship with you;
  • Improving our website, services and visitor experience;
  • Meeting legal, regulatory, financial, audit, safety and security obligations;
  • Protecting our rights, property, visitors and users; and
  • Sending marketing communications only where permitted by law and, where required, with your consent.

You may opt out of marketing communications at any time by using the unsubscribe option provided or by emailing us at studentlc@louwcoetzee.co.za.

4. How We Collect Information

We collect information directly from you when you complete a website form, contact us by email or telephone, apply for accommodation, or otherwise communicate with us.

We may also collect limited technical information automatically through cookies and similar technologies when you use our website.

5. Sharing Your Information

We do not sell your personal information.

We may share information only where necessary with trusted service providers and professional advisers who assist us with website hosting, IT support, communications, security, administration, payment-related services, legal compliance or the delivery of our services. These parties may process information only on our instructions and are required to protect it appropriately.

We may also disclose information where required or permitted by law, to protect our legal rights, or in connection with a business transaction involving RiverGlo.

6. International Transfers

Some website, cloud, communications or technology service providers may process personal information outside South Africa. Where this occurs, we will take reasonable steps to ensure that the transfer is lawful and that appropriate safeguards are in place to protect your information.

7. Security and Retention

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to meet legal and record-keeping obligations, or to resolve disputes and enforce agreements. Thereafter, information will be securely deleted, destroyed or anonymised where appropriate.

8. Your Rights

Subject to applicable law, you have the right to:

  • Request confirmation of whether we hold personal information about you;
  • Request access to your personal information;
  • Request correction, updating or deletion of inaccurate, irrelevant, excessive, incomplete or unlawfully obtained information;
  • Object to certain processing of your information;
  • Withdraw consent where processing is based on consent; and
  • Lodge a complaint with the Information Regulator.

To exercise any of these rights, email studentlc@louwcoetzee.co.za. We may need to verify your identity before responding to a request.

9. Children and Young Persons

RiverGlo may receive information relating to prospective students. Where personal information of a child is processed, we will do so only where permitted by law and, where required, with the assistance or consent of a competent person such as a parent or legal guardian.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites. Please review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this website, with the revised date shown at the top of the page.

12. Contact and Complaints

For questions or concerns about this Privacy Policy or the processing of your personal information, contact:

Email: studentlc@louwcoetzee.co.za
Telephone: +27 21 883 8542

You may also lodge a complaint with the South African Information Regulator at inforeg@justice.gov.za or through its website.